Shipping
Physical orders ship within the United States using USPS Ground Advantage unless the product page or order confirmation states otherwise. Shipping charges are displayed before payment. Delivery dates are estimates rather than guarantees, and carrier delays can occur after a package leaves Snarky Cat Boutique.
Tracking
When a shipping label is prepared, a tracking email is sent to the email address supplied at checkout. The message includes the tracking number and a link to the carrier’s tracking page. Customers are responsible for entering an accurate email and shipping address.
Order changes and cancellations
Contact Snarky Cat Boutique as quickly as possible if an order needs to be changed or canceled. A cancellation is not guaranteed after production has begun, a personalized item has been created, a digital file has been accessed, or a shipping label has been purchased.
Returns of physical items
For eligible non-personalized physical items, contact Snarky Cat Boutique within 7 days of delivery and return the item within 14 days of delivery. Items must be unused and returned in their original condition. The customer is responsible for return postage unless the item arrived damaged, defective, or incorrect. Contact Snarky Cat Boutique before mailing anything so the return can be identified and handled correctly.
Personalized and custom items
Personalized and custom-made items cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved order details. This does not limit any rights that cannot legally be waived.
Digital patterns
Because digital patterns are delivered immediately, they cannot normally be returned or refunded after the download has been accessed. If a file is damaged, duplicated, incorrect, or will not download, contact Snarky Cat Boutique so the problem can be fixed.
Damage, defects, and incorrect orders
Report a damaged, defective, or incorrect item within 7 days of delivery. Include the order information and clear photographs of the item and packaging when applicable. Snarky Cat Boutique will determine whether replacement, repair, or refund is the appropriate resolution.
Refunds
Approved refunds for direct website purchases are issued to the original payment method through Stripe. Full or partial refunds may be used depending on the circumstances. Banks and card issuers commonly take 5–10 business days to display the credit after it is submitted. Original shipping charges are refunded only when appropriate to the reason for the return.
Etsy orders
Orders completed on Etsy remain subject to the policies, records, and resolution processes shown for that Etsy transaction. Contact Snarky Cat Boutique through the applicable Etsy order when the purchase was made there.